Coronavirus (COVID-19) and Continuity of Service

Stowers Machinery Will Remain Open During the COVID-19 Outbreak – April 1, 2020

As the number of confirmed COVID-19 cases continues to rise, we are experiencing an unprecedented rate of change impacting our communities and businesses. What will never change is our commitment to the safety and security of our employees and customers.

Under the new “Safer at Home” guidelines issued by Gov. Lee – we are deemed an essential business in support of public health, infrastructure, agriculture, critical trades, and other essential services that support our communities. As such, we remain open at all locations and are operating normal business hours. We have implemented CDC-recommended workplace practices at all facilities to provide for the safety of our employees and customers.

Stowers Machinery is committed to ensuring our customers have 24/7/365 access to Parts and Service, Rental, and Sales support as they work to provide for our communities’ essential needs. Thank you for all you do – we are proud to partner with you during these difficult days.

• Sincerely,
• 
• Wes Stowers
• President
• Stowers Machinery Corporation

Coronavirus (COVID-19) and Continuity of Service – March 19, 2020

Stowers Machinery Corporation is dedicated to the safety of our employees and customers, so we are implementing CDC-recommended workplace practices at all of our facilities. While some of our processes may look different, what will not change is our commitment to providing uninterrupted service to our customers and the critical industries they serve.

We remain open for business in all locations and have a business continuity plan in place to provide 24/7/365 Parts and Service, Rental, and Sales support throughout this period of uncertainty. 

Parts: While our Parts Departments remain open, we encourage our customers to place orders online at Parts.Cat.com, when practical. If you need assistance in setting up an online account, please call 865-546-1414. We will continue to deliver parts to established locations and dropboxes.

Field Service and Shop Service can be requested via the following:

• Knoxville Main Store: 865-546-1414
• West Knoxville: 865-218-8800
• Chattanooga: 423-698-6943
• Kingsport: 423-323-0400
• Crossville: 931-484-4040
• Sevierville: 865-595-3750
• Engines/Generators: 865-546-1414
• After-Hours Calls: 865-546-1414, Dial 1

Please continue to reach out to your Stowers Product Support, Rental, and Sales representatives. They are prepared to serve you. Call us at 865-546-1414 for any other questions.

In this dynamic situation, we will continue to provide up-to-date information on our website (stowerscat.com), social media, and emails. We are all dealing with many challenges today and in the foreseeable future, but Stowers Machinery is confident that we have the people and processes in place to successfully continue our operations and to support our many loyal customers throughout East Tennessee. Thank you for your business!

• Sincerely,
• 
• Wes Stowers
• President
• Stowers Machinery Corporation