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Stowers Machinery Services Commitment

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Stowers Services Commitment

 
At Stowers Machinery, your uptime is our priority! The Stowers Services Commitment is included in every Customer Value Agreement (CVA) and is our promise to put your business first—and back it up with real guarantees. Downtime affects your bottom line, so our service standards are designed to get you back to work quickly while supporting you at every step.

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Next Day Parts — or We Pay!

 
All CVAs include our Next Day Parts Guarantee. Maintenance, wear, and common repair parts will be available by the next business day. If we don’t meet that standard, we’ll reimburse you up to $1,000 in Cat® Credit*. Fast parts availability reduces downtime and keeps your operation moving.

48-Hour Back to Work Guarantee

 
With a Performance CVA including dealer labor, you receive our strongest service protection. For qualifying unplanned repairs performed by Stowers, we’ll have you back to work within 48 hours. If we fail to meet that commitment, you’ll receive $1,000 in Cat Credit to offset your costs.

Priority Service and Proactive Support
 
Performance CVA customers receive priority scheduling and proactive service communication. Every repair includes a full machine inspection, a detailed estimate, remote diagnostics, and timely updates on progress. Field or shop service is performed based on your needs, ensuring repairs are efficient and downtime is minimized.

Clear Communication Every Step of the Way
 
From the moment you contact us, Stowers keeps the process simple and predictable. We confirm next steps, provide accurate timelines, communicate progress, and follow up to ensure your machine is performing as expected. Every service experience is designed to reflect the trust you place in our team.

Minimize downtime and stay productive. Learn how Stowers Services Commitment keeps you running.

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Disclaimers

Next-day parts commitment is by the end of the next business day after initial contact or the customer’s requested need-by date. Customers receive up to $1,000 in Cat Credit for late maintenance, wear, or common repair parts not covered by warranty or an Equipment Protection Plan (EPP). Next-day Parts Commitment valid for machines with CVA’s enrolled or renewed after 1/1/2026.

48-hour “Back to Work” Guarantee applies to common repairs by the end of the second business day or an agreed-upon completion date. Machine must be enrolled in a performance CVA including dealer labor. Calls received outside business hours are recorded as received at the start of the next business day. At dealer discretion, Stowers may complete the repair or provide a suitable loaner within 48 hours. 48-hour “Back to Work” Guarantee valid for machines with Performance CVA’s enrolled or renewed after 1/1/2026. Customers receive $1,000 in Cat Credit if repairs are not completed and no loaner was provided.