We’re preparing for an upcoming system upgrade as part of our continued commitment to improving your experience.
Our DBS platform will undergo a scheduled upgrade beginning Friday, August 8 at 7:30 PM, with service expected to resume by Monday, August 11 at 5:00 AM. During this time, our systems will be temporarily unavailable.
Our East Knoxville, Tri-Cities, and Chattanooga locations will remain open on Saturday, August 9, and our teams will assist you using manual processes. Please note: our West Knoxville location will be closed on Saturday.
We appreciate your patience and understanding during this transition. These upgrades will help us serve you more efficiently moving forward.
Thank you for your continued support—we look forward to bringing you an even better experience.
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